Appeal Instructions

Part D Enrollee & Representatives

  • General Appeal Instructions
    • You may submit the appeal requests and subsequent documentation through one of the following methods:

Drug Benefit Reconsideration and DMP At-Risk Appeals

United States Postal Service (USPS):

C2C Innovative Solutions, Inc.
Part D Drug Reconsiderations
P.O. Box 44166
Jacksonville, FL 32231-4166

UPS / FedEx ONLY:

C2C Innovative Solutions, Inc.
Part D Drug Reconsiderations
301 W. Bay St., Suite 600
Jacksonville, FL 32202
Telephone for Enrollees Only (833) 919-0198 (Toll Free)
Fax for Enrollees Only – Expedited Appeals (833) 710-0579 (Toll Free)
Fax for Enrollees Only – Standard Appeals (833) 710-0580 (Toll Free)

LEP Reconsideration Appeals

United States Postal Service (USPS):

C2C Innovative Solutions, Inc.
Part D LEP Reconsiderations
P.O. Box 44165
Jacksonville, FL 32231-4165

UPS / FedEx ONLY:

C2C Innovative Solutions, Inc.
Part D LEP Reconsiderations
301 W. Bay St., Suite 600
Jacksonville, FL 32202
Telephone for Enrollees Only (833) 919-0198 (Toll Free)
Fax for Enrollees Only (833) 946-1912 (Toll Free)
  • Only submit one reconsideration request and one case file per submission.
  • Please submit all case file documentation for the appeal at the same time in a single submission.
  • Please do not submit the same request for an appeal more than once. For example, if you submit through the QIC Appeals Portal, then do not fax the same submission. Submitting the same request more than once creates duplicate appeals and may delay proper processing of your appeal.
  • For Prescription Drug Benefit Appeal Requests:
    • Please complete and submit the Request for Reconsideration of Medicare Prescription Drug Denial Form provided by your Part D Plan with the plan’s redetermination letter.
    • Clearly identify the enrollee’s first/last name and MBI number, Part D Plan and drug at issue.
    • If available, please attach and submit the plan’s Redetermination decision with your appeal request.
  • For Late Enrollment Penalty Appeal (LEP) requests:
    • Please complete and submit the Part D Late Enrollment Penalty (LEP) Reconsideration Request Form provided by your Part D Plan with the LEP letter they sent advising about the penalty.
    • Clearly identify the enrollee’s first/last name and MBI number, Part D Plan, and number of uncovered months at issue, and make sure to include your reason for disagreeing with the penalty.
    • If available, please attach and submit the plan’s LEP letter advising about the penalty.
  • If you wish to submit more documentation after you have submitted an appeal request, please attach a cover sheet that states ‘Additional Documentation.’ Identify the enrollee’s first/last name and MBI number, Part D Plan, appeal type (Drug Benefit Appeal or LEP Appeal), and the additional information you are submitting (e.g. physician letter, medical records, Notice of Creditable Coverage).
  • Our portal permits users to identify a brief nickname (characters) for the submission. Do not use Personal Health Information (PHI) or Personally Identifiable Information (PII) for your nickname since the email confirmation we send is not secure.
  • If you have any questions or need assistance, please call our Part D Enrollees & Representatives phone line at (833) 919-0198 (Toll Free).
  • QIC Appeals Portal Instructions
    • QIC Appeals Portal User Guide (PDF)
    • The QIC Appeals Portal permits users to identify a brief nickname (characters) for the submission. Do not use Personal Health Information (PHI) or Personally Identifiable Information (PII) for your nickname since the email confirmation we send is not secure.