Request a Copy of Your Case File

Enrollees & Representatives

Request Copy of Case File

Medicare case files are protected by the Privacy Act of 1974, 5 U.S.C. §552a and 42 CFR § 423.136 - Privacy, confidentiality, and accuracy of enrollee records.

Every Medicare enrollee or their authorized representative is entitled to a copy of his or her case. The QIC will provide one copy of your case file free of charge, but may charge for any additional copies. If you would like a copy of your file, please contact C2C by making a written request.

Freedom of Information Act The Freedom of Information Act (FOIA), Title 5 of the United States Code, Section 552, provides any person the right to request access to non-privileged records and documents maintained by Federal agencies, and those acting on behalf of Federal agencies, e.g., Medicare contractors, and receive a response to the request. Third parties, without the written consent of the enrollee, must make a FOIA request to the QIC in writing.

Drug Benefit Appeals

LEP Appeals

Written Request:

C2C Innovative Solutions, Inc.
Part D Drug Reconsiderations
P.O. Box 44166
Jacksonville, FL 32231-4166

Written Request:

C2C Innovative Solutions, Inc.
Part D LEP Reconsiderations
P.O. Box 44165
Jacksonville, FL 32231-4165

Privacy Act of 1974

Freedom of Information Act

Standards for Privacy of Individually Identifiable Health Info